Order Terms

1. About These Terms

These terms cover every order placed through takoshi.ca. By submitting an order, you're agreeing to what's on this page. We're Takoshica — a home-based takoyaki operation out of Toronto, Ontario.

2. Placing an Order

Orders are placed through our online order form at takoshi.ca. To confirm your order, you must:

• Complete the order form with your name, phone number, size, filling, sauce, and pickup time
• Send a $10 CAD deposit via Interac e-Transfer to [email protected]
• Tap "I've Sent My Deposit" to notify us, triggering order confirmation

Your order is not confirmed until we have verified receipt of your deposit. We will begin preparation once deposit is confirmed.

3. Deposit & Payment

A $10 non-refundable deposit is required to confirm every order. The deposit is applied toward your total — it is not an extra fee.

The remaining balance is due on pickup. We accept:

• Cash — preferred
• Interac e-Transfer — accepted

We do not accept credit or debit cards at this time.

4. Cancellations & Refunds

Because all orders are freshly made to order, our cancellation policy is strict:

• Before cooking starts: If you need to cancel before we have confirmed your deposit and started cooking, contact us immediately via WhatsApp at +1 647-684-0916. We will do our best to accommodate, but cannot guarantee a refund once the deposit is received.
• After cooking starts: The $10 deposit is non-refundable, no exceptions. Remaining balance is not owed if you do not pick up, but the deposit will not be returned.
• No-show: If you don't show up within a reasonable window of your pickup time, we'll treat it as a no-show. The deposit stays with us.

If there is an issue on our end — for example, we are unable to fulfil your order — we will issue a full refund of your deposit via Interac e-Transfer.

5. Pickup

• Pickup location: 180 Fairview Mall Drive, Toronto, ON M2J 0G4
• Hours: 10AM – 10PM daily
• Prep time is approximately 30 minutes from deposit confirmation
• We offer pickup only — no delivery
• Please arrive within a reasonable window of your chosen pickup time. If you are running late, let us know via WhatsApp.

6. Order Accuracy

Please review your order details carefully before submitting. Once cooking has started, we cannot accommodate changes to size, filling, or sauce. If you notice an error immediately after submitting, contact us via WhatsApp as quickly as possible.

7. Allergens

Our takoyaki contains: Wheat, Egg, Soy, Fish, Crustaceans, Molluscs, Mustard.

All items are prepared in a shared kitchen environment. We cannot guarantee the absence of any allergen. By placing an order, you confirm that you have read and understood this allergen information. If you have a severe allergy, please contact us before ordering.

8. Changes to These Terms

We may update these from time to time — the date at the top shows when it last changed. Placing an order after an update means you're on board with the new version.